ace77 Privacy Policy

1 Introduction

ace77 ("we," "us," "the Platform") is an online gaming and sports betting platform operating in the Philippines. This Privacy Policy describes how we collect, use, store, and protect personal information provided by players ("you") when registering or using ace77.

By creating an account on ace77, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This Policy should be read alongside our Terms & Conditions, which form the broader agreement between you and ace77.

We take data privacy seriously. Whether you are accessing ace77 from Manila, Cebu, Davao, or anywhere else in the Philippines, the same privacy standards apply to your account and your information.

2 Data We Collect

ace77 collects personal information at different points during your use of the platform. The type of data collected depends on the action you are taking — registration, verification, playing, or making a transaction.

We only collect information that is necessary for the purposes stated in this Policy. We do not collect sensitive categories of personal data — such as health records or political opinions — beyond what is strictly required for age and identity verification.

3 How We Use Your Data

Your personal information is used by ace77 for the following purposes:

• Account management: Creating, maintaining, and securing your ace77 account, including OTP-based login verification.
• Identity verification (KYC): Confirming your age and identity as required before enabling full deposit and withdrawal functionality.
• Payment processing: Handling deposits and withdrawals in Philippine Peso through local bank transfers and supported e-wallets.
• Platform security: Detecting and preventing fraud, unauthorised access, and abuse of the platform.
• Customer support: Responding to your inquiries, resolving disputes, and improving the support experience.
• Responsible gaming: Monitoring activity to identify patterns that may indicate problem gambling and offering appropriate tools or interventions.
• Platform improvement: Analysing aggregated and anonymised data to improve game offerings, platform performance, and user experience.
• Communications: Sending account-related notifications such as transaction confirmations, security alerts, and platform updates.

ace77 does not use your personal data for automated decision-making that produces significant legal effects on your account without human review. Any account restriction or closure based on flagged activity is subject to a manual review process.

4 Sharing of Information

ace77 does not sell your personal information to third parties. We may share your data with a limited set of trusted parties only where necessary to operate the platform and fulfil our obligations to you.

• Payment providers: Local payment processors and e-wallet partners receive the minimum information needed to process your transactions in PHP. These providers are bound by their own security and data handling standards.
• Identity verification services: Third-party KYC and document verification services may process your identification documents to confirm your eligibility to use the platform.
• Technology providers: Infrastructure, hosting, and security service providers that support ace77's operations may process certain technical or usage data on our behalf.
• Legal and compliance requirements: We may disclose information where required by applicable law, in response to a lawful authority request, or to protect the rights and safety of ace77 and its users.

Any third party that receives personal data from ace77 is required to handle it in a manner consistent with this Privacy Policy and applicable data protection standards. We do not allow third parties to use your data for their own marketing purposes without your explicit consent.

5 Data Retention

ace77 retains your personal data for as long as your account remains active and for a reasonable period thereafter, in line with applicable record-keeping and compliance requirements.

Specifically:

• Account information and KYC documents are retained for the duration of the account and for a defined period following account closure.
• Transaction records are retained as needed to support financial integrity, dispute resolution, and legal compliance.
• Activity and gameplay data may be retained in aggregated or anonymised form for platform improvement purposes after your account is closed.
• Communications with customer support are retained for a period sufficient to resolve disputes and improve service quality.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

6 How We Protect Your Data

ace77 applies technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL encryption: All data transmitted between your device and ace77 is encrypted using industry-standard SSL protocols, whether you are logging in, making a deposit, or accessing your account history.
• OTP authentication: Account logins and sensitive account actions are protected by one-time password verification sent to your registered mobile number or email address.
• Access controls: Internal access to player data is restricted to staff with a legitimate operational need, and all access is logged and monitored.
• Secure infrastructure: ace77 operates on secured hosting infrastructure with routine vulnerability assessments and monitoring for unusual activity.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, never share your login credentials, and contact us immediately at [email protected] if you suspect any unauthorised access to your account.

7 Cookies and Tracking

ace77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your overall experience. Cookies are small text files stored on your device when you visit the site.

The types of cookies used on ace77 include:

• Essential cookies: Required for the platform to function — these handle session management, security tokens, and login state. They cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and last-visited sections of the platform.
• Analytics cookies: Used internally to understand how players navigate the platform, which features are most used, and where improvements can be made. Data collected is aggregated and does not identify individual players.

ace77 does not use third-party advertising or retargeting cookies. You can manage or disable non-essential cookies through your browser settings at any time, though some platform features may not work as expected if certain cookies are blocked.

8 Your Rights

As a player on ace77, you have rights over your personal data. These include:

• Right to access: You can request a copy of the personal information ace77 holds about you at any time.
• Right to correction: If any of your personal information is inaccurate or outdated, you can request that it be corrected. Some details can be updated directly within your account settings.
• Right to deletion: You may request the deletion of your personal data, subject to our retention obligations and any outstanding account matters such as pending withdrawals or open disputes.
• Right to object: You can object to the use of your personal data for certain purposes, such as non-essential communications or analytics.
• Right to data portability: Where technically feasible, you can request a copy of your data in a structured, commonly used format.

To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of your request. We will acknowledge and respond within a reasonable timeframe. Note that some requests may require identity verification before we can act on them.

9 Minors and Age Verification

ace77 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21, and we do not permit underage individuals to register or use the platform in any capacity.

Age verification is a mandatory step in the KYC process. Any account found to belong to a person under the required age will be immediately closed, and any funds held in that account will be handled in accordance with applicable guidelines.

If you believe a minor has registered on ace77 using false information, please notify us at [email protected] so we can take immediate action.

10 Contact and Updates

If you have questions, concerns, or requests related to this Privacy Policy or the way ace77 handles your personal data, please reach out to us directly:

• Email: [email protected]
• Platform: ace77.bid

ace77 may update this Privacy Policy from time to time to reflect changes in platform operations, applicable data protection standards, or to improve clarity. When we make material changes, we will notify registered players via the platform or by email before the changes take effect.

The date shown at the top of this page always reflects the version currently in force. We encourage you to review this Policy periodically so you stay informed about how your data is being handled.